Shopping Guide
*In addition to delivery, you can collect your order at our Causeway Bay store. In that case, there will be no shipping charge.
>>Click here for shop information
Delivery area
With the exception of some areas, we deliver to Hong Kong, Kowloon, New Territories and outlying islands.
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area Shipping Time-scheduled delivery service A O O B O X C X ○ Service available
For details on delivery areas, click here
*If you wish to have your order delivered to an area that is not eligible for delivery, delivery may be possible for an additional fee.
We apologize for the inconvenience, but please contact us.
Shipping and handling fees
Free shipping and handling for purchases over HK$700.
*For purchases of HK$600 or more, shipping and handling fees for room temperature delivery are free.
*Discount service for shipping and handling fees is based on the total amount of one order.
| Product temperature range combination | Shipping | |
|---|---|---|
| Frozen and refrigerated products | Room temperature products | |
| ● | Frozen delivery | |
| ● | ● | Frozen delivery |
| ● | Room temperature delivery | |
| Total Order Amount (HK$) | Shipping and handling fee (HK$) | |
|---|---|---|
| Frozen delivery | Room temperature delivery | |
| 700 and above | 0 | 0 |
| 600 and above | 30 | 0 |
| 450 and above | 50 | 35 |
| 300 and above | 70 | 55 |
| Under 300 | 90 | 60 |
- We offer discounts on shipping and handling fees depending on the amount of your order.
- The order amount will be determined based on the total amount of one order, regardless of whether the temperature is frozen, refrigerated, or room temperature.
- If you order refrigerated or room temperature products along with frozen products, we will deliver the refrigerated or room temperature items together with the frozen items as long as there is no problem with the quality.
Delivery date and time
- You can specify the delivery date within 7 days from 2 days after the order date.
- Due to our company's closing days and public holidays, the earliest possible delivery date will vary depending on the day of the week on which you place your order.
Please see the table below for estimated delivery times.
| Order day | Shortest delivery day |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Saturday |
| Friday | Next Tuesday |
| Saturday | Next Wednesday |
| Sunday | Next Wednesday |
*Even if delivery is possible during the period, Mondays, Sundays, and holidays cannot be specified.
*If we are unable to fulfill your delivery request due to the item being sold out or for other reasons, we will contact you by email or phone.
*Please note that the delivery date you specify may differ for orders placed during long holidays such as the New Year and Chinese New Year.
| Delivery time | ||
|---|---|---|
| 9:00-13:00 | 13:00-18:00 | 18:00-20:00 |
*Due to traffic conditions or other circumstances, we may not be able to deliver at your desired time.
* In some areas, we may not be able to accept delivery time designations. For areas where delivery time designations are possible, please see "Details of delivery areas" below.
For details on delivery areas, click hereDue to the impact of COVID-19, we have temporarily suspended cash on delivery payments. Thank you for your understanding.
Payment can be made by credit card.
- Credit card: Only VISA, Mastercard and AMERICAN EXPRESS cards are accepted for one-time payments.
*We outsource our payment operations to Stripe, Inc., a payment processing company that complies with PCI DSS (Payment Card Industry Data Security Standard), the global security standard for the credit card industry.
For security reasons, we do not store any credit card information.
Cancellation of pre-delivery items/change of order details
If you wish to cancel or change your order, please contact us by phone. [TEL: 2562-2560]
*Please note that if you pay by credit card, depending on the card company's closing date, corrections or changes to the amount may not be made until the following month or later.
Regarding product returns and exchanges for defective products
- We do our utmost to check the quality of products before shipping, but if the product you receive is different from what you ordered, or if the product is damaged due to an accident during delivery, please contact us by phone within 10 days of receiving the product.
- If you return or exchange a defective product within 10 days, we will cover the shipping costs for the return or exchange.
- Please note that, as a general rule, we cannot accept returns or exchanges due to customer convenience. Please note that we cannot accept returns or exchanges for products that have been damaged or stained due to customer's fault, or products that have been opened and are not defective.
- The food presentation photos are for illustrative purposes only. Please note that we do not accept returns for reasons such as the product being different from the customer's subjective intention or expectation.
*If you pay by credit card, please note that corrections and changes may not be possible until the following month, depending on the card company's closing date.
- When you purchase products from our online store, you will be registered as a regular member. Please be sure to read the "Site Terms of Use" and "Privacy Policy" before making a purchase.
- Members are ranked according to the amount of their purchases. Each rank has a different discount rate for products. In addition, we offer benefits according to each rank, such as newsletter coupons. For details on member benefits, please see below.
- You can check and change your registered information from your My Page .
- You can check and change your password from My Page .
- If you have forgotten your password, please reset it by clicking on "Forgot your password?" on the "Login" page.